Order & Shipping

You have 2 options to track your package:

Got a W-Teeth account?
Log in to your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don't have a W-Teeth account yet
Create an account or as soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.

*Please note, tracking can take around 24 hours to update after dispatch.

W | Whitening currently ships to the United States and Canada. 

We are constantly working to make W | Whitening available around the world. Tag us @wteeth_official to let us know where you live!

USA: 

Standard, 3~7 business days, $3.99

Express, 1~2 business days, $9.99

Shipping Conditions

All orders will be dispatched from our warehouse within 3 business days.

All shipping times exclude clearance/customs delays.

Please contact help@wteeth.com as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse. In the event that your order is undeliverable or returned to the sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.

If you have received the incorrect items or the items you have received are faulty, please email help@wteeth.com to discuss further.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.

Return Process:

Please send an email to help@wteeth.com along with a photo of the products you are returning. Once approved, we will provide you with a return merchandise authorization number and mailing information. Ensure your return is well packaged and meets all the conditions outlined below. Please mark your RMA number clearly on the outer packaging of your parcel. Use an insured tracking delivery service to ensure your parcel reaches us safely. Send a follow up email with your tracking information to help@wteeth.com

Returns Terms and Guidelines:

All returned items must be unused, unopened, and complete with original plastic wrapping. We are not responsible for the return shipping costs of the items. Please make sure all returned items are well packaged, so as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service for your protection and prompt delivery. We cannot take responsibility for items damaged or lost in the return transit. Please make sure that the returns form has been approved - We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address.

We have a very fast turn around of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact help@wteeth.com with the subject ‘cancel’ and your order details as soon as possible. If you order has already been shipped, you can return this by following the steps here here

Billing & Payments

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

Worldwide:
We accept VisaMasterCardAMEX and PayPal.

Apple Pay is available to our customers everywhere except in the United States and the United Kingdom.

Google Pay is available to our customers everywhere except in the United States and the United Kingdom.

All orders must be purchased through our website and paid at the time of check out

Money Back Guarantee

We have absolute confidence in providing the best Teeth Whitening Kit in the world. That's why we have our 30 Day Money Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades whiter after using our Teeth Whitening Kit for 6 consecutive days.

In the unlikely event that you find that this is not the case with your W | Whitening experience please see the conditions below.

To qualify for our Money Back Guarantee simply follow these instructions:

Take a photo of your teeth before using our Teeth Whitening Kit. Take a photo of your teeth after completion of The Kit, along with a photo of the used product. Email our customer experience team (help@wteeth.com) with the above. Your application will be processed within 3 days of submission

Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes shipping and all other products/future kit orders.

Your application must be submitted within 30 days of receiving the product/s and the photos must have valid date and time stamps.

W | Teeth Whitening Kit

You will see maximum results after 6 consecutive daily uses. We recommend using your Kit at night after brushing your teeth.

We recommend using the Kit once every 2 weeks to maintain your results.

Our Teeth Whitening Kit includes our whitening gel formula and LED light that delivers results in as little as 10 minutes. Our Teeth Whitening Gel uses PAP to oxidise stains, during which process, smaller and lighter coloured compounds are generated which creates a whitening effect.

We recommend using 1/4 of the syringe on the top and 1/4 on the bottom of the mouth tray (1/2 syringe total). If you find this is too much, you can reduce the amount to suit you.

Our Teeth Whitening Gel Refills are for when you have completed the initial 6-day application process and are now looking to maintain your results. The Gel Refills are for lasting results and are to be used once every 2 weeks.

You will get 6 uses out of the Gel Refills, which is 2 uses per syringe. If you find that this is too much you can adjust it to suit you, however, please note this is our recommended usage to achieve best results.

You will need to use the LED Light & Mouth Tray to whiten your teeth correctly with the gel refills. If this is your first time using W-Teeth, our Teeth Whitening Kit is the best option and has everything you need to get started. You can order this product here.

Brush your teeth thoroughly, remove plastic and reinsert the batteries with the writing side facing up. Attach the mouth tray to the led light. Twist off the gel syringe cap and apply 1/4 of the gel to the top face of the Mouth Tray and 1/4 to the bottom face of the mouth tray (the part that comes into contact with the front of your teeth)Put it in your mouth and turn the light on Whiten for 10 minutes, the LED light will automatically turn off after this time, Rinse you mouth out with water to remove excess Gel. Repeat for six consecutive nightly applications.

Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.

Every pregnancy can be completely different, so we recommend consulting with your Doctor or midwife prior to using W-Teeth regarding any health concerns you may have.

For hygiene reasons we recommend keeping your W | Whitening LED Light & Mouth Tray all to yourself. You can of course share the Gel Refills, however, for maximum results it’s best to use the full course as directed.

We recommend waiting until your braces are removed before using our Teeth Whitening Kit to avoid uneven whitening.

Our Teeth Whitening Kit is recommended for ages 12 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any W-Teeth products online.

Veneers and caps aren’t designed to be whitened and require special care from your dentist. This also includes crowns, fillings, bridges and dentures. The Teeth Whitening Kit works to remove surface stains from natural teeth. 

Yes, our Teeth Whitening Kit is suitable for all teeth. We just recommend applying a small portion of Gel directly to the teeth as well as the mouth tray before application. The mouth tray is made from a soft flexible rubber that fits comfortably to the shape of your mouth and teeth. Our Teeth Whitening Pen is also great for those hard to reach places.

A build-up of excess saliva while using our products is completely normal and won't affect the outcome of the whitening process at all. If you find that the build-up of saliva is becoming too much during your applications, simply spit any excess into the sink. Our formula is made with safe ingredients so if you accidentally consume a small amount of Gel during your applications it won’t be a problem.

We recommend using the gel syringes within 12 months of opening them. Ideally, it’s best to store your product in a cool dry place, out of direct sunlight during this time, your bathroom drawer or cupboard is perfect.

The LED light takes 3V coin batteries (CR2450). You can find replacement batteries on Amazon, in your local supermarket, chemist, or department store. Feel free to message our Customer Experience staff for a direct link for your location.

No, the LED Light isn’t waterproof as it does contain two batteries. Make sure you detach the mouth tray from the LED Light prior to rinsing.

Our Mouth Tray is made of silicone so it's super flexible to fit any mouth shape or size.

Our updated formula contains a new active ingredient called PAP. This is proven to not only whiten teeth as effectively as traditional whitening ingredients but like our last formula, has been shown to be non-damaging to the enamel and does not cause tooth sensitivity. Our other key ingredients Potassium Nitrate and Hydroxyapatite, have been included to remineralize teeth and help with immediate sensitivity.

Yes. The entire W | Whitening range, including our new Gel formula, have been designed with safety and results in mind. Unlike other whitening agents, PAP does not cause enamel damage and tooth demineralization which are the primary causes of tooth sensitivity. We have also included Hydroxyapatite to strengthen teeth over time as well as Potassium Nitrate for immediate sensitivity protection.

Popular Questions

Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.

Without maintenance, results will last between 3-4 weeks depending on your diet and/or consumption of dark foods and drinks like alcohol and coffee. Applications every 2 weeks is recommended to maintain your results.

USA: 

Standard, 3~7 business days, $3.99

Express, 1~2 business days, $9.99

Shipping Conditions, 

All orders will be dispatched from our warehouse within 3 business days.

All shipping times exclude clearance/customs delays.